Shipping & Returns Policy

Where We Ship

Nematode currently ships within Canada only.

Processing Times

Orders are processed within 2–5 business days.

Hand-painted and hand-beaded items may require additional time during high-volume periods.

You will receive an email confirmation once your order has shipped.

Shipping Rates

Shipping rates are calculated at checkout based on location and order weight.

Delivery Estimates

Delivery timelines vary by province and are estimates only.

We are not responsible for delays caused by carriers, weather, or events outside our control.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is accurate.

We are not responsible for orders delivered to incorrectly entered addresses.

If your order is returned to us as undeliverable, you may be responsible for additional shipping fees.

Order Tracking

A tracking number will be provided (if applicable) once your order ships.

We do not offer refunds, returns, or exchanges.