Terms & Conditions
Last updated: Nov 13, 2025
Welcome to Nematode (“we,” “us,” “our”). By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site or making a purchase.
Use of the Website
You may use this website only for lawful purposes and in accordance with these Terms.
You agree not to:
Use the site for fraudulent or harmful activity
Attempt to interfere with the site’s security or functionality
Copy, distribute, or exploit any content without permission
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
Product Information
We make every effort to display product details and colours accurately. However:
Colours may vary depending on screen settings
Hand-painted and hand-beaded items may have slight variations due to their artisanal nature.
All products are subject to availability.
Pricing & Payment
All prices are listed in Canadian Dollars (CAD).
We reserve the right to change prices at any time.
Payment is processed securely through Wix’s payment partners. We do not store full payment information.
If a pricing error occurs, we may cancel or refuse an order, even if confirmation was sent.
Order Processing & Shipping
We currently ship within Canada only.
Estimated processing and shipping times are provided at checkout but are not guaranteed.
We are not responsible for delays caused by shipping carriers.
You are responsible for providing accurate shipping information. Orders cannot be rerouted once shipped.
Returns, Exchanges & Refunds
Please refer to our Refund & Return Policy for complete details on eligibility, timelines, and procedures.
Intellectual Property
All content on this site—including artwork, product designs, text, images, branding, and layout—is the property of Nematode and is protected by copyright and trademark laws.
You may not reproduce, distribute, or modify any content without our written consent.
Third-Party Services
Our website is hosted on Wix, and we use Google Analytics for website analytics.
Your use of this website is also subject to Wix’s and Google’s respective terms and policies.
We are not responsible for third-party website functionality or content.
Limitation of Liability
To the fullest extent permitted by law, Nematode is not liable for:
Any indirect, incidental, or consequential damages
Losses arising from your use of the website
Delays or failures caused by events outside our control (e.g., shipping delays, technical issues)
Your sole remedy for dissatisfaction with the website is to stop using it.
Indemnification
You agree to indemnify and hold harmless Nematode from any claims, damages, or expenses arising from your violation of these Terms or misuse of the site.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.
Changes to These Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last updated” date.
Your continued use of the website constitutes acceptance of the updated Terms.
Governing Law
These Terms & Conditions are governed by the laws of the province of Alberta and applicable laws of Canada.
Contact Us
For questions regarding these Terms, contact us.